Booking Terms
& Conditions

Last updated: July 2026

1. Booking & Confirmation

1. How to book: Book via our website at /book, WhatsApp, or by phone. All bookings receive a confirmation with a reference code.
2. Booking status: Bookings are Pending until payment is received, then move to Confirmed. Only Confirmed bookings are guaranteed.
3. Payment methods: Cash (THB), credit/debit card (Visa, Mastercard, UnionPay), PromptPay, or Stripe online payment. Payment is due unless otherwise agreed.
4. Accuracy: You must provide correct pickup address, drop-off address, flight number (for airport pickups), date, time, and passenger count. Incorrect information may result in additional charges or a failed pickup.
5. Same-day bookings: Same-day bookings are accepted but subject to driver availability. We recommend booking at least 2 hours in advance.

2. Pricing & Payment

6. Fixed price: All fares are quoted upfront and are fixed. The price you see at booking is the price you pay. No surge pricing, ever.
7. What's included: Fuel, expressway tolls, airport surcharges, driver, and vehicle. No hidden fees.
8. What's NOT included: Tips (appreciated but never required), parking fees at your destination, entrance fees to attractions, and optional stops not agreed at booking.
9. Extra stops: Stops en route that were not agreed at booking time may incur a ฿100-300 surcharge depending on distance and wait time.
10. Out-of-city rates: Round-trip rates apply for destinations outside Bangkok (Pattaya, Hua Hin, Ayutthaya, etc.). One-way return trips are available on request.
11. Currency: All prices are in Thai Baht (฿, THB).

3. Cancellation & Refunds

12. How to cancel: Cancel via WhatsApp, phone, or the booking management link in your confirmation email. Include your reference code.
13. Refund processing: Card refunds are processed within 5-7 business days. Cash-paid bookings are refunded via bank transfer within 3 business days.
14. No-shows: If the driver arrives at the agreed pickup location and you do not appear within the free wait period (see Section 5), the booking is treated as cancelled with <2h notice — no refund.
15. Our cancellation right: Bangkok Ride may cancel a booking at any time with a full refund if we cannot provide the service (vehicle breakdown, driver illness, force majeure). We are not liable for consequential damages.

4. Vehicle & Service

16. Vehicle: Jaecoo J5 EV Long Range Max — a 7-seater electric SUV. White exterior, clean interior, air-conditioned.
17. Capacity: Up to 7 passengers. For groups larger than 7, please contact us in advance to arrange a larger vehicle.
18. Driver: English-speaking, licensed, professional. Our driver will assist with luggage and provide local information.
19. Route: The driver chooses the most efficient route. If you have a preferred route, please specify at booking or inform the driver. Route changes mid-trip are accommodated where reasonable.

5. Wait Time & Delays

20. Airport pickups: The driver monitors your flight and waits up to 60 minutes after the actual landing time at no charge. This covers immigration and baggage claim delays.
21. City/hotel pickups: The driver waits up to 15 minutes after the agreed pickup time at no charge.
22. Excess wait time: Beyond the free period, a wait fee of ฿100 per 30 minutes applies.
23. If you're delayed: Contact us immediately via WhatsApp or phone. We will do our best to accommodate, but extended delays may require rescheduling.
24. If we're delayed: Traffic, accidents, and weather can cause delays. We will notify you via WhatsApp or phone. Bangkok Ride is not liable for delays caused by force majeure.

6. Passenger Conduct

25. No smoking: Smoking (including e-cigarettes/vaping) is strictly prohibited inside the vehicle. Violation: ฿1,000 cleaning fee.
26. No eating or drinking: Eating messy or strong-smelling food is not permitted. Sealed drinks are fine.
27. Intoxicated passengers: Severely intoxicated passengers who are abusive, violent, or likely to vomit may be refused service with no refund. Cleaning fees: vomiting, defecating, or urinating in the vehicle — ฿10,000. Wetting the seats or spilling drinks — ฿2,000. These fees reflect professional deep-cleaning, odor removal, and vehicle downtime.
28. Respect: Please treat the driver with respect. Abusive, aggressive, or threatening behavior will result in immediate termination of the ride with no refund.
29. Seatbelts: All passengers must wear seatbelts as required by Thai law. Child seats are available on request (24h notice).

7. Luggage & Belongings

30. Luggage capacity: The Jaecoo J5 EV accommodates up to 5 large suitcases with 7 passengers, or more with fewer passengers. If you have excessive luggage, please inform us at booking.
31. Prohibited items: Illegal drugs, weapons, explosives, flammable materials, and other items prohibited by Thai law are not permitted in the vehicle.
32. Lost items: Bangkok Ride is not responsible for items left in the vehicle. However, if found, we will make every effort to return them. A delivery fee may apply for returning lost items.
33. Valuables: Carry valuables (passport, electronics, cash, jewelry) with you. Do not leave them in the vehicle at any stop.

8. Liability

34. No passenger insurance: Bangkok Ride does not provide passenger insurance. You are responsible for arranging your own travel and medical insurance covering personal injury, medical expenses, and lost or damaged belongings.
35. Limitation: Bangkok Ride is not liable for indirect or consequential damages, including missed flights, missed connections, lost bookings, or business losses, arising from delays or service interruptions.
36. Force majeure: Bangkok Ride is not liable for delays or failures caused by events outside our control: traffic accidents, road closures, protests, natural disasters, weather, government actions, or acts of God.
37. Third parties: Bangkok Ride is not liable for the actions or services of third parties (hotels, airlines, attractions, restaurants) even if we recommend them.
38. Personal injury & belongings: Passengers ride at their own risk. Bangkok Ride is not liable for personal injury, medical costs, or loss/damage to personal belongings during or after the ride. Carry travel insurance that covers these.

9. Privacy & Data

39. Data collected: Name, phone number, email, pickup/drop-off addresses, flight details (for airport pickups), and payment information.
40. Data use: Used solely for fulfilling bookings, customer service, and payment processing. We do not sell your data.
41. Data retention: Booking records are retained for 90 days after the ride for reference and dispute resolution, then deleted.
42. WhatsApp: By contacting us via WhatsApp, you consent to WhatsApp messaging for booking coordination and updates.

10. Changes to These Terms

43. Updates: Bangkok Ride may update these terms at any time. The current version is always available at this page. The date above reflects the last update.
44. Existing bookings: Bookings confirmed before a terms update are governed by the terms in effect at the time of confirmation.
45. Governing law: These terms are governed by the laws of Thailand. Disputes will be resolved in Thai courts where possible, or through mutual agreement.