Terms and Safety Rules
Scroll through and read all sections. The booking button is at the bottom.
01 What we provide
All included in your booking — no extra charge
- Travel crate or box — secure containment for small and medium pets
- Collar and harness — we attach this for safe loading and unloading
- Waterproof seat covers — full protection against scratches, hair, urine, vomit, feces
- Climate control — AC temperature adjusted for your pet's comfort
- Comfort stops — free bathroom breaks on trips over 1 hour
02 What you must prepare
Failure to meet these = service refused (50% refund)
Owner riding along is optional
You can ride along with your pet, or arrange solo pet transport (we pick up and deliver your pet alone). If you choose solo transport, additional coordination is required at booking. Either way, the pet parent must be reachable by phone during the entire transport.
Before booking
- Declare accurately — species, breed, size, temperament
- Disclose medical conditions — pregnancy, heart issues, anxiety, seizures
- Disclose motion sickness — tell us if your pet vomits in cars
2 hours before pickup
- Feed 2-3 hours before — not right before. Prevents vomiting.
- Bathroom break — let your pet pee or poop right before pickup
- Clean and dry — bathe or wipe down. Dirty pets incur extra fees.
- Calm your pet — walk or play to reduce anxiety
At pickup
- Allow collar fitting — mandatory. Our driver attaches it.
- Bring your own — leash (for outside), waste bags, towel
- Alert driver immediately if an accident happens
- Be on time — ฿200/hr waiting after 15 min late
Extended hire rates (flat, not per-hour)
For vet stays, grooming, or multi-stop days over 8 hours:
- 8 hours — ฿2,000 flat (instead of 8 × ฿200 = ฿1,600)
- 10 hours — ฿2,500 flat
- Under 8 hours — standard ฿200/hr rate applies
03 Collar and seat cover policy
Non-negotiable. Refusal = ride cancelled + full fare charged.
Our driver will, in this order:
- Step 1: Attach our collar or harness to your dog before loading
- Step 2: Install waterproof seat covers before pet enters
- Step 3: Place pet in travel crate (small/medium) or on covered rear seat (large)
04 Cleaning and accident fees
| Incident | Fee |
|---|---|
| Full deep clean (professional sanitization, every ride) | ฿1,000 |
| Urine accident | +฿500 |
| Vomit accident | +฿500 |
| Feces accident | +฿1,000 |
| Interior damage (scratches, tears, bites) | Actual cost |
How to avoid extra fees
Feed 2-3 hours before, bathroom break before pickup, bring a familiar blanket, ask your vet about motion sickness medication.
05 Accepted and restricted pets
We accept
- Dogs (all sizes)
- Cats (in carrier)
- Rabbits (in carrier)
- Birds (in covered cage)
- Small mammals
Restricted
- Reptiles — case by case
- Livestock
- Under 12 weeks old
- Sick or contagious
- History of unprovoked attacks
Size guide: Small (under 10kg) uses crate. Medium (10-25kg) uses crate or covered seat. Large (25kg+) uses covered rear area with collar.
06 Health requirements
- Vaccinations current — rabies (Thai law), plus DHPP (dogs) or FVRCP (cats)
- Flea and tick free — active infestation = service refused
- No sick pets — vomiting, diarrhea, coughing = reschedule for free
- Pregnant pets — need vet clearance. Late-stage refused.
- Wounds or surgery — disclose any open wounds or recent operations
07 Liability
We are responsible for
- Safe driving and road transport
- Clean, appropriate equipment
- Climate-controlled vehicle
- Driver trained in pet handling
We are NOT responsible for
- Pre-existing medical conditions (heart, seizure, etc.)
- Pet behavior — anxiety, aggression, stress reactions
- Pet injury from owner negligence (removing collar, opening crate)
- Items left in vehicle
Medical emergency during transport
Driver diverts to nearest vet immediately. Owner pays all vet costs. We assist logistics at no charge.
08 Cancellation policy
| Timing | Refund |
|---|---|
| Unpaid bookings | 100% |
| More than 24 hours before pickup | 100% |
| 12-24 hours before | 50% |
| 2-12 hours before | 25% |
| Less than 2 hours | 0% |
If we refuse at pickup (pet sick, aggressive, or unprepared): 50% refund. We keep the rest for driver time and vehicle allocation.
09 Right to refuse service
We can refuse or terminate service (50% refund) if:
- Pet shows signs of contagious illness
- Pet displays unmanageable aggression
- Pet is larger or heavier than declared
- Owner refuses collar or seat cover
- Owner is intoxicated or unable to manage pet
- Active flea or tick infestation
- Owner demands unsafe practices
Immediate termination — no refund
If pet attacks driver, damages vehicle, or creates a safety hazard during the ride.
Scroll up to read all terms. Booking activates when you've scrolled through.
I agree — book pet transportBy clicking "I agree", you acknowledge all terms above.